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Aurora Reprimands 911 Dispatcher For Call
9-1-1 in the News, Job | Greg | July 29, 2009 at 8:27 am
The city of Aurora has given a written reprimand to a 911 dispatcher involved in a botched call three months ago. Due to systems failures and human error, dispatcher Jeanette Price sent rescuers miles out of their way as they tried to help an elderly woman who was short of breath.
Sandra Lowman, 64, died and the city of Aurora has conceded that dispatching errors may have tripled the response time.
“I think that’s way off,” said Robert Lowman, the woman’s son, when he learned of the mild discipline. “I’m not asking for her to lose her job, but she doesn’t need to be doing that job. These are life-and-death things and if she can’t do that job well and perform, she shouldn’t have it. For me and my family and those in my community, we deserve better.”
Tags: Response Times
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