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The importance of dispatchers
9-1-1 in the News, Job | Sarah | September 3, 2009 at 10:52 am
This weeks article is to inform you about a vital part of the public safety. It is our dispatchers. They are the ones that you first hear when you call for help.
Their job is to get us to you, so the information that you give them assists us in getting to you. They receive calls that are emergencies and non-emergencies. They have to prioritize the incoming calls. If they have to place you on hold, the reason might be have to dispatch police, fire, ambulance, first responders, OES, and wreckers to a motor vehicle accident. Depending on the seriousness of the accident they might have to try to get a helicopter headed this way to save a life.
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