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Orlando dispatchers handle crisis smoothly
Community, Job, Profiles | Sarah | November 12, 2009 at 8:55 am
When Orlando police responded to the downtown shooting last Friday, they were getting their information from 911 dispatchers hard at work on the other side of town.
Laura Rivera, pictured, took the first call to report a shooting at the Reynolds, Smith and Hills office in the Gateway Center.
“When I picked it up, all I could hear was a lot of commotion in the background,” said Rivera.
A frightened woman was on the other line.
“All she could tell me was that they heard shooting, but they don’t know what’s going on, and everybody’s running out the building.”
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