PowerPhone training gets high praise

The Franklin County (Illinois) Joint Emergency Telephone System Board recently recognized the impact and response PowerPhone’s EMD training had on the county’s three PSAPs.

During the regular meeting, director Rick Basso praised board members for their decision to offer certification training to county dispatchers.

“This was an excellent decision by the board,” Basso said. “The PowerPhone Emergency Medical Dispatch training and the instructor John Brunelli were extremely well received. Ninety-five percent of the evaluation questions were answered with the most favorable response possible. Several of our dispatchers stated this was the best training they had ever had.”

Basso said 21 of the 32 students answered all evaluation questions by giving the highest response, or “strongly agree” possible.

“The response of ‘strongly agree’ is the most positive response a student can give on the 13 evaluation questions,” he said. “‘Strongly disagree’ is the most negative response.”

Student responses remained anonymous, Basso said as he distributed copies of the 53 comments received.

“The class was the best class I’ve ever taken,” one student wrote. “The instructor was very detailed and was great for keeping the class’s attention.”

Another student indicated, “I truly thought that this was going to be long and boring. The instructor made it worth my time to be here and made it real.”

A third student wrote, “The instructor did a great job, easy to stay tuned in. Knows this job extremely well. The instructor shows a great pride in teaching others to do this job that he has mastered.”

From the Benton Evening News

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