One of the core differentiators for PowerPhone is the quality of our instructional staff. We employ some of the top subject matter experts in the business. Many have worked both sides of the radio and bring a unique perspective to the vital role of the dispatcher in the emergency response chain. But we’ve never stopped at just employing smart people. All PowerPhone trainers...

Over the years, PowerPhone has accumulated an incredible collection of actual 9-1-1 calls. Gathered from clients around the world, these calls form the basis for much of the role play scenarios we do in our classes and allow us to practice in the classroom what call takers and dispatchers may encounter on the job. Some of these calls are horrific and difficult to listen...

Mike Dougherty pictured with his wife, Amy and his two boys, Keagan, 11, and Brenden, 8. For the last 25 years, 18 of which I personally have been witness to, PowerPhone has championed a few basic tenets for effective emergency dispatch. Essentially that a properly trained and equipped (protocols!) emergency dispatcher can: Render aid prior to the arrival of responders Properly...