Local media  recently covered a PowerPhone Suicide Intervention™ training program at Oxford, Massachussets taught by Charles Santoro.

A Fort Myers police officer and two dispatchers have been fired after they entered a fake call about a suspicious person – at the officer’s request so he could talk to his former girlfriend.

Beverly Brooks, a dispatcher for the Clarkstown (New York) Police Department and a PowerPhone graduate, recently saved a 1-year-old boy that fell into a pool with the help of the baby’s 7-year-old sister and mother. The dramatic rescue, at 5 p.m. Tuesday in an Orient Court backyard pool, highlighted the training police dispatchers have in emergency medical dispatching. Sounding...

Calgary emergency officials have admitted they mishandled a 911 call relating to the torture case of Dustin LaFortune.

A Pompano Beach man who police say frequently calls 911 with non-emergencies was busted over the weekend after crying wolf once again.

A homeless man in Oregon snuck into a hot tub, called 911 and asked the operator for towels, hot chocolate and a hug. None of Mark Eskelsen’s requests were fulfilled. Instead, he got arrested. The 45-year-old called 911 from his cell phone on Sunday morning and identified himself as the “sheriff of Washington County,” Beaverton police said. He then...

A man obsessed with programs on the Discovery Channel stormed into the company’s headquarters in suburban Washington, D.C., on Wednesday wearing explosive canisters and brandishing a handgun, sparking a four-hour hostage drama that ended when police shot and killed the man and freed three workers he was holding captive.