PowerPhone, Inc., a global leader in emergency communications solutions announced today that the United States Patent and Trademark Office has issued the company patent number 7,515,693 entitled “Call Handler Systems and Methods.”

ADVICE FOR PSAPs PSAPs should ensure that they seek the involvement of their local EMS Medical Director to provide medical oversight. Because of the potential uncertainty surrounding an influenza outbreak, the ongoing role of the EMS Medical Director will be critical.

Numerous calls to 911 from a woman desperate for help were lost in the system. Now city leaders are speaking up, and promising to find out what went wrong. Read the full story at: http://abclocal.go.com/ktrk/story?section=news/local&id=6799798

It’s easily one of the biggest fears for an expectant mom – not making it to the hospital in time to deliver the baby. That happened to one North Texas woman recently, and when she suddenly went into labor, it was a 911 dispatcher who was there to help. Read the full article here.

A 17-year-old Michigan girl was arrested recently after cursing while calling 911 and having the operator hang up on her without sending an ambulance or asking what her emergency was. Read the full article here.