Congratulations to all of our PowerPhone students and all Telecommunicators across our country as we celebrate National Telecommunicators Week.

Captain George Deuchar (Ret.), PowerPhone’s Director of Training, examines the need for Critical Incident Stress Management for 9-1-1 professionals in a special feature for 9-1-1.com.

When the phone rings and the person on the other end indicates that they are in a crisis, you must be ready to intervene. Even if that person is the only one that believes they are in crisis, you must respond appropriately. If he is hinting that he may take his own life, you need to know his true intentions. How do you confirm this? Contrary to a belief that many have,...

On Friday February 12, 2010, I had the pleasure of teaching PowerPhone’s Active Shooting Response (ASR) class at the Oxford, Massachusetts Police Department.  One of the students in the class asked why there have been so few females that have perpetrated these horrific crimes.  I advised her that in my experience and research, females have resorted to such violence,...