Ninety dispatchers attended "Protecting Law Enforcement Responders," taught by Deb King, in Amherst, MA last week. On Monday, February 22, and Tuesday, February 23, the Amherst, Massachusetts Public Safety Communications Center hosted 90 professionals from across the state at a training course aiming to help 911 Dispatchers better identify threats to Officers...

Heart attacks are one of the leading causes of death for men and women in the United States, with about 1 million occurring per year. 

During his February 4th shift, Chris Scott, a Thurston County, Washington 911 dispatcher received the call he had always dreaded- a woman asking for help to save her choking child.  Only this call was even more surreal- it was his wife reaching out for help!  Their son Jacob was choking on a piece of plastic, had stopped breathing, and was unconscious.  Utilizing...

I’ve lived in Connecticut my whole life. I expect to deal with snow, ice, wind, and slippery conditions during the frigid months of January and February; it’s one of the pains (and joys) of being a New Englander.  I talked to my friend from college last week who recently moved to DC with her husband.  She is not happy with the weather, and assured me, she “didn’t...

If you missed it in October, George Deuchar, PowerPhone’s Director of Training and star of TruTV’s “Missing Person’s Unit,” will be appearing in his feature film, “The Real Wolf-Man” airing on The History Channel, Saturday, February 13th at 10pm.  The rebroadcast coincides with the February 12th Universal Pictures release of...

This week’s feature was written by PowerPhone’s Director of Training, Captain George Deuchar. Captain Deuchar has taught law enforcement dispatch training courses since 1995, and served as PowerPhone’s Director of Training since 2002.  As leader of PowerPhone’s Instructor Corps, Captain Deuchar has trained approximately 30,000 911 dispatchers in the...

Dispatcher Alexia Feasel (center) was honored for saving the life of Angela Gibson (left). PowerPhone's Dispatcher Recognition Award was presented by EMD instructor Scot Sorensen. Through her Emergency Medical Dispatch training, Alexia Feasel, a Tiffin, Ohio dispatcher, guided a 911 caller through the Heimlich maneuver, and saved a life.  Congratulations goes out...