PowerPhone, Inc., a leader in emergency call handling solutions, teaches 911 dispatcher’s the importance of Active Listening Skills, the Journalistic-Investigative Approach™, and Inverted Visualization™.  Enhance your skills and learn how to handle difficult calls such as these. There’s growing outrage over rotating, budget-related closures of fire companies...

PowerPhone, Inc., a leader in emergency call handling solutions, teaches 911 dispatcher’s Active Listening Skills, the Journalistic-Investigative Approach™, and Inverted Visualization™ to enhance call taking skills.    The Baltimore City Fire Department sent first responders to a fatal fire in West Baltimore to the wrong address early Wednesday morning....

San Antonio, Texas police have released a 911 dispatch call reporting a “Bigfoot” sighting. The audio recording between a dispatcher and the homeless couple lasts more than eight minutes. In it, the primary caller appears sober and deliberate as she describes the beast Nov. 30.

PowerPhone is pleased to announce the appointment of Reed V. Hillman, retired Massachusetts State Police Superintendent.  Hillman brings over 30 years of public safety, criminal justice and law enforcement expertise to PowerPhone.  Reed is dedicated to PowerPhone’s One Number… One Protocol™ initiative and pledges to heighten public awareness to a unified...

Sobs reverberated across the courtroom Friday as family members of Denise Amber Lee reacted to Michael King getting the death penalty for her murder.

With Michael King sentenced to death, the family of murdered North Port, Florida mother Denise Amber Lee is turning to another priority: Preventing future tragedies through better 911 training.

Chris Salafia, PowerPhone’s CEO, wrote a related post on the importance of dispatcher communication with children.