We received this note of thanks from Danielle, a recent graduate of our Suicide Intervention training held in Novi, MI… “… I just wanted to let you know the tactics I learned in my 911 training class paid off. I had a man call in who didn’t want to live anymore. He wouldn’t tell us where he was but I was able to get him to talk about things...

In this month’s feature Training Tactics post, PowerPhone CEO Chris Salafia discusses some important tips for managing emergency calls from children. My Daddy is hurting my Mommy! That was the title of an article that PowerPhone founder Phil Salafia wrote in 9-1-1 Magazine in October of 1998 and eleven years later were the exact same words spoken by a scared and...

After conducting more than 7,000 training classes over the last 25 years, our instructors have some pretty interesting stories to tell. From an instructor having his wallet stolen, to performing CPR and even a frozen turkey causing an MVA, PowerPhone instructors have seen it all… or at least we thought we did until last week. Director of Training George Deuchar sent...

Hartford, Connecticut became the first U.S. city to host PowerPhone’s latest course offering, The Dispatcher’s Role in Protecting Law Enforcement Responders™. The training, conducted October 5, was attended by thirty-five 911 dispatchers and call takers, representing more than a dozen municipalities across Massachusetts and Connecticut. Chris Salafia, PowerPhone...

photo courtesy: Bill Johnston, Collinsville News The emergency medical dispatcher answered the call. A frantic father is on the other end of the line. His three-month-old baby girl is not breathing.

Class members of Powerphone’s Advanced Fire Safety Dispatch course in Frisco, TX were exposed to more than expected when they attended Dennis Bryson’s class on July 23 and 24.

New class emphasizes call taker’s critical role in ensuring officer safety (MADISON, Conn.) August 4, 2009 — PowerPhone, a leader in emergency communications solutions announces immediate availability of a new course that teaches 9-1-1 professionals skills and techniques to protect law enforcement responders. Protecting Law Enforcement Responders: The Dispatcher’s...