CINCINNATI, OH — The first thing a 911 dispatcher is trained to ask is: “911, what’s the address of your emergency?”

RICHMOND, IN — A Richmond man said his 12-year-old son noticed smoke and fire coming from a bedroom, ran to call 9-1-1 and alerted other neighbors to the fire in a South 12th Street four-apartment building Friday afternoon.

WATERTOWN, NY — When it comes to house fires and other major emergencies, response time is sometimes the most important factor in saving property and saving lives.

SNOHOMISH COUNTY, WA — Dispatcher Tara Larkins hadn’t been married for very long when she answered an emergency call involving a man who wasn’t breathing. The woman on the other end of the line repeatedly told Larkins she wasn’t ready to lose her husband of 50 years.

LEELANAU, MI — Jan McCurties and Jessica Plamandon are helping hands people, but you only get to hear their voices.

LOUISVILLE, KY — Louisville Emergency Medical Services employees and 911 operators are working without contracts, and some of them said they’re tired of it.

ST. CHARLES, MO — We first introduced you to a 7-year old who saved her dad’s life Tuesday night. On Wednesday, both ends of the call came face-to-face for the first time.