BROWN COUNTY, OH — Last week, the abduction of a woman by a man wanted for murder could have ended in even more of a tragedy if not for the efforts of the people working behind the scenes in the Adams County Communications Center. Chris Phelps, dispatcher for the Adams County Sheriff’s Office, and Debbie McAdow, dispatcher for the Adams County 911 service,...

TAMPA, FL — They could help save your life, and chances are you would never even see their face.

AMHERST, OH — A 911 call that a man shot his mother and was going to shoot his brother turned out to be a hoax to get the SWAT team at a home on Winesap Road, according to the Amherst Police Department.

SIOUX FALLS, SD — Here in South Dakota when you pay your phone bill each month, you’re paying an extra 75-cent surcharge to fund 911 services statewide, but Sioux Falls metro is seeing a big drop in funding from one company.

MILWAUKEE, WI — It’s the first thing many people do in a medical emergency – Dial 911. But a local 911 dispatch trainer gave 12 News a stunning insight into the expertise of dispatchers in the state: Not all dispatchers in Wisconsin are trained equally.

CHARLESTON, WV — The Kanawha County Metro 911 Board filed a motion with the state Public Service Commission to block efforts by the state police to set up a statewide non-emergency 311 system.

OLYMPIA, WA — Here’s a common-sense quiz: When a patient in one of the many assisted-living facilities in South Sound slips and falls, who responds, helps the patient back to bed and does a medical assessment?