WESTMORELAND COUNTY, PA — A Westmoreland County 911 dispatcher is in hot water for allegedly not following proper procedure on a call involving a relative.

SPOKANE, WA — The average person will call 911 for an emergency once in their life. According to 911 operators, you may be calling more than that without even knowing it. In New York City in 2010, nearly 40 percent of 911 calls were so-called pocket dials (where your phone calls a number without you knowing it.) In Spokane, it’s less but it’s still a...

LAKE, VA — Franklin County 911 dispatcher Raine Bowles was recently given the rare opportunity to find out what happens after the call ends. Bowles helped Smith Mountain Lake resident Michele Ellis find answers in a tough situation this past April, and last week, Ellis was able to thank Bowles in person.

TULSA, OK — Shortly after gunfire erupted in a midtown neighborhood in February, dispatchers were flooded with 911 calls.

SYRACUSE, NY — A big change is coming to select emergency 911 systems as soon as next year. Hearing impaired Verizon Wireless customers will be able to text their messages to 911.

PRINCETON, IL — A few seconds can feel like much longer when you’re waiting for someone to answer your 911 call, but even if it seems like it’s taking too long, Bureau Emergency Communications director Diana Stiles advises callers to stay on the line.

NEW YORK, NY — The city’s overhauled 911 system is beset by delays and errors that could leave callers without help for crucial seconds in an emergency, while the fire and police departments aren’t collaborating on how to handle a surge in calls from a massive crisis such as a terrorist attack, a report said.