I’ve lived in Connecticut my whole life. I expect to deal with snow, ice, wind, and slippery conditions during the frigid months of January and February; it’s one of the pains (and joys) of being a New Englander.  I talked to my friend from college last week who recently moved to DC with her husband.  She is not happy with the weather, and assured me, she “didn’t...

If you missed it in October, George Deuchar, PowerPhone’s Director of Training and star of TruTV’s “Missing Person’s Unit,” will be appearing in his feature film, “The Real Wolf-Man” airing on The History Channel, Saturday, February 13th at 10pm.  The rebroadcast coincides with the February 12th Universal Pictures release of...

Dispatcher Alexia Feasel (center) was honored for saving the life of Angela Gibson (left). PowerPhone's Dispatcher Recognition Award was presented by EMD instructor Scot Sorensen. Through her Emergency Medical Dispatch training, Alexia Feasel, a Tiffin, Ohio dispatcher, guided a 911 caller through the Heimlich maneuver, and saved a life.  Congratulations goes out...

PowerPhone worked diligently with the City of New Haven last year to evaluate their emergency communications center.  During the four month public safety consulting project, the PowerPhone team examined all aspects of the City’s 9-1-1 Center operations, including an in-depth review and update to the center’s standard operating procedures. One of PowerPhone’s...

PowerPhone worked diligently with the City of New Haven, Connecticut to evaluate their emergency communications center. During the four month public safety consulting project, the PowerPhone team examined all aspects of the City’s 9-1-1 center operations, including an in-depth review and update to the center’s standard operating procedures. One of PowerPhone’s primary...

The dispatcher’s behind may be a health hazard to public safety. No, this isn’t a disparaging remark aimed at the intellectual abilities of dispatchers across the nation, I’m talking about THE dispatcher’s behind, the collection of tissue that is right now probably nestled between your pelvic bone and a chair. Actually, it isn’t really your...

Earlier this month, Jeff Rosen, an NBC “Today Show” reporter, discussed his findings after conducting a three-month long investigation, involving what NBC dubbed as “a dangerous flaw” in America’s 911 dispatcher training system. PowerPhone’s Director of Technical Development, Jerry Turk, comments on the backlash from the report, and reiterates...