PLANT CITY, FL — The voice of the kidnapped woman was desperate, panicked. “They have me in the trunk of my car,” she shouted. “I don’t know where I am.”

NEW YORK — Sources have told NewsChannel 13 that a former dispatcher for the Sheriff’s Office and the Ballston Spa Police Department, has been arrested and charged with kidnapping and criminal sex act by force.

KENDALL COUNTY, IL — An Illinois man was arrested early yesterday after he called 911 on several occasions to complain that his iPhone was not working.

LEESVILLE, LA — Emergency dispatchers live lives of extreme. A day at work can be a long, monotonous 12 hours with nothing to break the sameness except for emergency calls, sometimes spaced few and far between, that aren’t really emergencies.

NORWOOD, NJ — Technology has revolutionized many aspects of daily life, and innovations in mass notification systems are impacting local police work.

ORANGE COUNTY, CA — Orange County officials are beginning to study whether basic 911 medical emergencies should be handed over to ambulance companies instead of firefighters.

LINCOLN, CA — It was a night to honor those just doing their job. But for many of these individuals, including honored Lincoln dispatcher Staci Poole, doing their job means lives are saved.