CHARLOTTE, NC — After capturing a suspect in the death of a south Charlotte restaurant manager, police announced Monday that they will review department policies on handling 911 calls, acknowledging several “missed opportunities” in how a dispatcher handled the case.

FLAGSTAFF, AZ — Jeff Boatman was unconscious in the hospital for two weeks after he crashed in his UH-1H Huey helicopter south of the Grand Canyon in November.

UPTON, MA — In a reverse of a frequent problem in other towns, rescue officials here say people with medical emergencies are calling the Fire Department’s regular business number instead of 911.

MUSKINGUM COUNTY, OH — Sitting in the Muskingum County Sheriff’s Office, dispatchers find themselves in the middle of the action, yet oddly removed from it.

OGDEN, UT — It was the worst possible scenario, but Erica Engstrom kept her cool amid the chaos unfolding more than a mile away on a darkened Ogden street.

SOUTH AFRICA — A RIDE in an ambulance, this time upfront though and not as a patient, was a dream come true for a Howick youngster.

PENTICTON, BC — Despite some fire chiefs in the South Okanagan complaining of garbled emergency dispatch service, the provider in Kelowna believes it does not impact response time.