PALM COAST, FL — Callers to Flagler County 911 center Saturday afternoon reported a car drove into the Publix grocery store in Palm Coast, multiple injuries, at least one person pinned and, “there’s people screaming everywhere.”

LAS VEGAS, NV — They’ll likely never meet the people they help — or know if they lived or died. It’s too important to snag an address and phone number, not a person’s biography.

ST. CATHARINES, ON, CANADA – Janet Hiscoe will never forget the terrified voice on the other end of the line.

SANTA CRUZ, CA — Next month, when a little girl hands over a Mother’s Day card and gift, it will be thanks to the quick-thinking and clear-headed instructions of a local 911 dispatcher — whose name the girl probably will never know.

RENTON, WA — Thanks to a  series of accidental calls to 911 by an alleged car thief in Washington,  police believe they’ve solved a rash of vehicle thefts.

STAFFORD COUNTY, VA — One thing Stacy Ober can’t do in her job as a Stafford County 911 dispatcher is play God.

NEW CITY, NY — People reporting an emergency in Rockland and Westchester counties called 911 more than 1.6 million times in 2011, program administrators said.