Archive for the ‘Classroom’

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    Amherst Dispatchers Attend Valuable Training
    Ninety dispatchers attended "Protecting Law Enforcement Responders," taught by Deb King, in Amherst, MA last week. On Monday, February 22, and Tuesday, February 23, the Amherst, Massachusetts Public Safety Communications Center hosted 90 professionals from across the state at a training course aiming to help 911 Dispatchers better identify threats to Officers...
    by Sarah at March 1st, 2010 at 09:03 am
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    Tough Marines?
    I shot this video on my camera phone at the Marine Corps Air Station, in Iwakuni City, Japan, during a weeklong Advanced Public Safety Dispatch course.  Marines are trained to handle almost anything - but from the looks of it, they can’t stomach a birthing video!  You can register here to post your video footage and photos taken during...
    by bruno911 at February 24th, 2010 at 08:02 am
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    Same, Yet Different
    Chris Salafia, CEO (back left) and John Brunelli, Senior EMD Trainer (center front) with PowerPhone certified EMD students from Singapore Civil Defence Academy This week, John Brunelli, a Senior Trainer with PowerPhone, gives his insight into the differences and similarities of the International Emergency Communications community.  A retired Firefighter/Paramedic with...
    by bruno911 at February 9th, 2010 at 08:02 am
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    Protecting Your Responders: A Dispatcher’s Role
    This week’s feature was written by PowerPhone’s Director of Training, Captain George Deuchar. Captain Deuchar has taught law enforcement dispatch training courses since 1995, and served as PowerPhone’s Director of Training since 2002.  As leader of PowerPhone’s Instructor Corps, Captain Deuchar has trained approximately 30,000 911 dispatchers in the...
    by Sarah at February 3rd, 2010 at 09:02 am
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    PowerPhone Training Doesn’t Cost… It Pays!
    We received this note of thanks from Danielle, a recent graduate of our Suicide Intervention training held in Novi, MI… “… I just wanted to let you know the tactics I learned in my 911 training class paid off. I had a man call in who didn’t want to live anymore. He wouldn’t tell us where he was but I was able to get him to talk about things...
    by Sarah at January 29th, 2010 at 08:01 am
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    My Daddy is hurting my Mommy
    In this month’s feature Training Tactics post, PowerPhone CEO Chris Salafia discusses some important tips for managing emergency calls from children. My Daddy is hurting my Mommy! That was the title of an article that PowerPhone founder Phil Salafia wrote in 9-1-1 Magazine in October of 1998 and eleven years later were the exact same words spoken by a scared and...
    by Sarah at January 22nd, 2010 at 09:01 am
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    Just Another Day in the Classroom
    After conducting more than 7,000 training classes over the last 25 years, our instructors have some pretty interesting stories to tell. From an instructor having his wallet stolen, to performing CPR and even a frozen turkey causing an MVA, PowerPhone instructors have seen it all… or at least we thought we did until last week. Director of Training George Deuchar sent...
    by Sarah at January 19th, 2010 at 10:01 am
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