Chris Salafia, CEO (back left) and John Brunelli, Senior EMD Trainer (center front) with PowerPhone certified EMD students from Singapore Civil Defence Academy This week, John Brunelli, a Senior Trainer with PowerPhone, gives his insight into the differences and similarities of the International Emergency Communications community.  A retired Firefighter/Paramedic with...

Mike Dougherty pictured with his wife, Amy and his two boys, Keagan, 11, and Brenden, 8. For the last 25 years, 18 of which I personally have been witness to, PowerPhone has championed a few basic tenets for effective emergency dispatch. Essentially that a properly trained and equipped (protocols!) emergency dispatcher can: Render aid prior to the arrival of responders Properly...

Dispatcher Alexia Feasel (center) was honored for saving the life of Angela Gibson (left). PowerPhone's Dispatcher Recognition Award was presented by EMD instructor Scot Sorensen. Through her Emergency Medical Dispatch training, Alexia Feasel, a Tiffin, Ohio dispatcher, guided a 911 caller through the Heimlich maneuver, and saved a life.  Congratulations goes out...

We received this note of thanks from Danielle, a recent graduate of our Suicide Intervention training held in Novi, MI… “… I just wanted to let you know the tactics I learned in my 911 training class paid off. I had a man call in who didn’t want to live anymore. He wouldn’t tell us where he was but I was able to get him to talk about things...

In this month’s feature Training Tactics post, PowerPhone CEO Chris Salafia discusses some important tips for managing emergency calls from children. My Daddy is hurting my Mommy! That was the title of an article that PowerPhone founder Phil Salafia wrote in 9-1-1 Magazine in October of 1998 and eleven years later were the exact same words spoken by a scared and...

PowerPhone, a leading provider of 911 dispatcher training, participated in a different kind of Adopt-a-Family program this year.  Operation Embracing Lonely Families (Operation E.L.F.) was created 6 years ago by Connecticut Governor M. Jodi Rell, to assist families who are suffering from extreme financial hardship as a result of their service member’s call to active...

MetroSafe officials in Louisville say they are taking action after a news report uncovered a 911 operator’s Twitter account, called “funny911calls.”  It appears the employee, identified by MetroSafe as Meghan Atwood, was using the Twitter account while taking 911 calls, and posting call information and criticism of 911 callers online.       Watch...