CALGARY, AB CANADA — In April 2011, Public Safety Communications launched its first public education program on accidental 911 calls.

HAMLIN, WV — Lincoln County’s 911 director, Allen Holder, recently provided a comprehensive briefing to the county commission on 911 telephony procedures in the event of a phone outage.

COLORADO SPRINGS, CO — A call to 911 can be the difference between life and death, and callers naturally expect a quick response. In at least three recent cases, however, nobody answered the phone.

MILFORD, CT — A consultant’s report that recommends combining the present police and fire dispatching centers into one agency staffed by civilians is drawing criticism from the fire chief.

LORAIN, OH — A pungent odor invaded a local community, forcing many concerned residents to call 911. The smell was gone by Tuesday night, but it lingered over Lorain for several hours Tuesday morning.

SKOWHEGAN, ME – Dispatchers in Somerset County are now better equipped to help law enforcement locate missing and abducted children.

KALAMAZOO, MI — The prospect of a central dispatch center has been a point of debate for two decades in Kalamazoo County.