ALACHUA COUNTY, FL — Amid the chaos and confusion of the Sunday morning crashes on Interstate 75 was the calm, reassuring voice of a teenager coming from the Combined Communications Center.

LOUISVILLE, KY — Louisville Emergency Medical Services employees and 911 operators are working without contracts, and some of them said they’re tired of it.

CONCORD, NC — Hidden away towards the back of Fire Station 3 is the heart of Concords emergency response.

LYNCHBURG, VA — Over the past two weeks, Lynchburg 911 dispatchers have begun handling emergency calls in a much different way.

MUSKINGUM COUNTY, OH — Sitting in the Muskingum County Sheriff’s Office, dispatchers find themselves in the middle of the action, yet oddly removed from it.

PENTICTON, BC — Despite some fire chiefs in the South Okanagan complaining of garbled emergency dispatch service, the provider in Kelowna believes it does not impact response time.

PARKERSBURG, WV — Instructors with the Wood County 911 Center are providing emergency medical dispatch training to dispatchers from surrounding counties.