Parsippany has agreed to pay $1.3 million to settle claims that an officer acted negligently in his telephone instructions in 2005 to the husband of a woman who was unconscious and not breathing.

With opposition building, Florida House Speaker Larry Cretul is apparently abandoning his effort to make 911 calls confidential.

A Florida House panel has approved a bill aimed at barring the public from hearing 911 calls unless a judge rules in favor to make an exception.

PowerPhone, Inc., a leader in emergency call handling solutions, teaches 911 dispatcher’s the importance of Active Listening Skills, the Journalistic-Investigative Approach™, and Inverted Visualization™.  Enhance your skills and learn how to handle difficult calls such as these. There’s growing outrage over rotating, budget-related closures of fire companies...

The frantic first call for help can be a detective’s best clue. In the case of James Robert Ward, his 911 call helped land him in jail. “I just shot my wife … she’s dead,” Ward told dispatchers in his Sept.21, 7:50p.m. call for help. He was polite and calm.

A homeowner says a Phoenix police officer shot him six times in the back during a 911 home-invasion call, and the 911 tape recorded the officer’s partner saying, “That’s all right. Don’t worry about it. I got your back. … We clear?”

A report just released is critical of Florida’s 911 system and details 18 recommendations for improving the system.