Emergency dispatchers fielded nearly a half dozen calls from customers at the Super Target in Apex, North Carolina Sunday.

Two Oregon men are facing prison for 2008 bank robbery where they tried to use a common ploy to evade authorities.

On Mother’s Day 1996, on Delishia Yantin’s first birthday, a 911 dispatcher helped save the little girl’s life as she choked on a cookie.

A Gwinnett County (Georgia) 911 operator was suspended one day for recording incorrect information in a July incident that escalated into the officer-related shooting deaths of two women.

A dying schoolboy in the U.K. was refused an ambulance by 999 operators who said he was not ill enough. Louis Austin, eight, was passed on to an out-of-hours doctor who wrongly diagnosed swine flu over the phone and prescribed Tamiflu. He died two days later after kidney failure caused by undiagnosed diabetes. Yesterday an inquest heard that he would have had at least...

PowerPhone, Inc., a global leader in emergency communications solutions, today announced the promotion of Jerry Turk to Vice President of Training and Technology.

PowerPhone CEO Chris Salafia and Instructor George Kurzenknabe discussed the need for domestic violence training for 9-1-1 operators at a recent class in Connecticut.