To hear Diane Garrett describe how her bright green, sparkling eyes appear even brighter with her deep green shirt, you would never know that the last time she saw the color was when she was 10.

About a year ago, Cara May of Troy (PA) shared a book called “It’s Time to Call 911: What to Do in an Emergency” with her son, Isaiah.

Maida Orama, a Berks County (Pennsylvania) Dispatcher and PowerPhone graduate, is being honored by the American Red Cross for her help in answering one call in particular.

Debra Laberdie, a shift leader with Livingston County 911 Central Dispatch in Howell, Michigan, has shared her story of growing up with domestic abuse in article she wrote for this month’s Public Safety Communications magazine.

Chris Salafia, CEO (back left) and John Brunelli, Senior EMD Trainer (center front) with PowerPhone certified EMD students from Singapore Civil Defence Academy This week, John Brunelli, a Senior Trainer with PowerPhone, gives his insight into the differences and similarities of the International Emergency Communications community.  A retired Firefighter/Paramedic with...

Mike Dougherty pictured with his wife, Amy and his two boys, Keagan, 11, and Brenden, 8. For the last 25 years, 18 of which I personally have been witness to, PowerPhone has championed a few basic tenets for effective emergency dispatch. Essentially that a properly trained and equipped (protocols!) emergency dispatcher can: Render aid prior to the arrival of responders Properly...

Dispatcher Alexia Feasel (center) was honored for saving the life of Angela Gibson (left). PowerPhone's Dispatcher Recognition Award was presented by EMD instructor Scot Sorensen. Through her Emergency Medical Dispatch training, Alexia Feasel, a Tiffin, Ohio dispatcher, guided a 911 caller through the Heimlich maneuver, and saved a life.  Congratulations goes out...