A distress detector for emergency call centers From the perspective of the person placing it, a typical 9-1-1 call goes something like this: the phone is answered, standard questions are asked, details are gathered and emotions are soothed. Assistance is sent. The caller has a singular goal–to get help–and expects, reasonably, that the dispatcher shares his interests.
by Caitlin at March 28th, 2011 at 11:03 am