ALBANY, NY — Through a cooperative agreement between the Sheriff’s Department and the Albany County Crime Victim and Sexual Abuse Center, trained 911 Dispatchers will now answer all calls to the Crime Victims and Sexual Abuse Hotline and disperse them to certified rape counselors.

TUCSON, AZ — Talking through the process to save a life. The American Heart Association is making four recommendations that include training 9-1-1 dispatchers to help people who don’t know CPR.

The idea of having a heart attack is scary enough, but what if no one is around to help in your hour of need? The sobering reality is that only a small fraction of people who experience cardiac arrest outside of a hospital currently survive, mainly because they don’t get cardiopulmonary resuscitation, or CPR. But more of them would  live, according to a report from...

CORPUS CHRISTI, TX — They work the same nights, weekends and holidays — and deal with the same frantic people as police officers.

BRONX, NY — The circumstances surrounding the death of 9-year-old Jonathan Jewth, who choked on a meatball at Public School 47 in the Bronx, demand immediate remedial action by the Education Department.

MUSKOGEE, OK — A mock hostage situation Monday helped test emergency room response, effectiveness of Muskogee County’s new E-911 system — and the patience of Muskogee Civic Center workers.

MILWAUKEE, WI — It’s the first thing many people do in a medical emergency – Dial 911. But a local 911 dispatch trainer gave 12 News a stunning insight into the expertise of dispatchers in the state: Not all dispatchers in Wisconsin are trained equally.