Archive for the ‘Training’

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    PowerPhone training gets high praise
    The Franklin County (Illinois) Joint Emergency Telephone System Board recently recognized the impact and response PowerPhone’s EMD training had on the county’s three PSAPs.
    by Greg at May 26th, 2010 at 05:05 pm
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    PowerPhone EMD training profiled in Illinois
    PowerPhone’s Emergency Medical Dispatch (EMD) training is helping Franklin County E9-1-1 in Illinois achieve its goal of more consistent call handling.
    by Greg at May 6th, 2010 at 12:05 pm
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    The Telecommunicator – Police Officer Relationship
    Congratulations to all of our PowerPhone students and all Telecommunicators across our country as we celebrate National Telecommunicators Week.
    by George Deuchar at April 14th, 2010 at 02:04 pm
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    Who will answer 9-1-1 when we call?
    Captain George Deuchar (Ret.), PowerPhone’s Director of Training, examines the need for Critical Incident Stress Management for 9-1-1 professionals in a special feature for 9-1-1.com.
    by George Deuchar at April 5th, 2010 at 10:04 am
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    Preparing for the Crisis Caller
    When the phone rings and the person on the other end indicates that they are in a crisis, you must be ready to intervene. Even if that person is the only one that believes they are in crisis, you must respond appropriately. If he is hinting that he may take his own life, you need to know his true intentions. How do you confirm this? Contrary to a belief that many have,...
    by George Deuchar at March 18th, 2010 at 08:03 am
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    PowerPhone Brings Domestic Violence Training to Mass.
    PowerPhone Instructor George Kurzenknabe taught dispatchers from across Massachusetts  how to “think on their feet” when it comes to handling domestic violence calls at a recent training program.
    by Greg at March 8th, 2010 at 09:03 am
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    Tough Marines?
    I shot this video on my camera phone at the Marine Corps Air Station, in Iwakuni City, Japan, during a weeklong Advanced Public Safety Dispatch course.  Marines are trained to handle almost anything - but from the looks of it, they can’t stomach a birthing video!  You can register here to post your video footage and photos taken during...
    by bruno911 at February 24th, 2010 at 08:02 am
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