New class emphasizes call taker’s critical role in ensuring officer safety (MADISON, Conn.) August 4, 2009 — PowerPhone, a leader in emergency communications solutions announces immediate availability of a new course that teaches 9-1-1 professionals skills and techniques to protect law enforcement responders. Protecting Law Enforcement Responders: The Dispatcher’s...

Police dispatchers in Rockland, Putnam and Westchester counties in New York are making a difference using medical protocols to assist callers.

Dispatchers in Beaumont, Texas were inspired by PowerPhone’s Active Shooting Response course to take their training a step further.

George Deuchar, PowerPhone’s Director of Training, recently wrote an article on the dispatcher’s role in active shooting incidents for the April/May 2009 issue of 9-1-1 Magazine.

A recent PowerPhone Emergency Medical Dispatch class at DeKalb County 9-1-1 in Tennesse was highlighted by the local media.  Five of the White County E-911 Center dispatchers recently completed an Emergency Medical Dispatch course in a continuing effort to equip 911 dispatchers to effectively give life saving pre-arrival instructions to callers when they call 911. Dispatchers...

PowerPhone listens to its students. You’ve told us that you need a class that addresses the dispatcher’s role in planning and preparing for disasters. We’re pleased to report that work is underway on this course and we expect to launch it in 2009!