Archive for the ‘Training’

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    Close to Home
    Mike Dougherty pictured with his wife, Amy and his two boys, Keagan, 11, and Brenden, 8. For the last 25 years, 18 of which I personally have been witness to, PowerPhone has championed a few basic tenets for effective emergency dispatch. Essentially that a properly trained and equipped (protocols!) emergency dispatcher can: Render aid prior to the arrival of responders Properly...
    by Chris at February 5th, 2010 at 08:02 am
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    Protecting Your Responders: A Dispatcher’s Role
    This week’s feature was written by PowerPhone’s Director of Training, Captain George Deuchar. Captain Deuchar has taught law enforcement dispatch training courses since 1995, and served as PowerPhone’s Director of Training since 2002.  As leader of PowerPhone’s Instructor Corps, Captain Deuchar has trained approximately 30,000 911 dispatchers in the...
    by Sarah at February 3rd, 2010 at 09:02 am
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    PowerPhone Honors Ohio Dispatcher
    Dispatcher Alexia Feasel (center) was honored for saving the life of Angela Gibson (left). PowerPhone's Dispatcher Recognition Award was presented by EMD instructor Scot Sorensen. Through her Emergency Medical Dispatch training, Alexia Feasel, a Tiffin, Ohio dispatcher, guided a 911 caller through the Heimlich maneuver, and saved a life.  Congratulations goes out...
    by Sarah at January 29th, 2010 at 10:01 am
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    PowerPhone Training Doesn’t Cost… It Pays!
    We received this note of thanks from Danielle, a recent graduate of our Suicide Intervention training held in Novi, MI… “… I just wanted to let you know the tactics I learned in my 911 training class paid off. I had a man call in who didn’t want to live anymore. He wouldn’t tell us where he was but I was able to get him to talk about things...
    by Sarah at January 29th, 2010 at 08:01 am
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    My Daddy is hurting my Mommy
    In this month’s feature Training Tactics post, PowerPhone CEO Chris Salafia discusses some important tips for managing emergency calls from children. My Daddy is hurting my Mommy! That was the title of an article that PowerPhone founder Phil Salafia wrote in 9-1-1 Magazine in October of 1998 and eleven years later were the exact same words spoken by a scared and...
    by Sarah at January 22nd, 2010 at 09:01 am
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    PowerPhone Launches PLER Course
    Hartford, Connecticut became the first U.S. city to host PowerPhone’s latest course offering, The Dispatcher’s Role in Protecting Law Enforcement Responders™. The training, conducted October 5, was attended by thirty-five 911 dispatchers and call takers, representing more than a dozen municipalities across Massachusetts and Connecticut. Chris Salafia, PowerPhone...
    by Sarah at December 26th, 2009 at 03:12 pm
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    PowerPhone Featured in Local Paper
    This article in the Hartford Courant; the oldest continuously published newspaper in the country; highlights the launch of PowerPhone’s new 911 training course designed to help dispatchers protect law enforcement responders, as well as a profile of the company itself.  Click to read the full article
    by Sarah at October 8th, 2009 at 08:10 am
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