MCPHERSON, KS — In the basement of McPherson’s Law Enforcement Center, the county’s dispatchers crowded around multicolored flip-books. They were searching their way through various emergency scenarios, coding broken bones and making initial triage decisions on imaginary victims. One at a time each dispatcher would take a “call,” throwing pages back and forth,...

CLINTON, CT — When one full-time police dispatcher left for another opportunity and then another part-time dispatcher followed suit, it left the department a bit thin.

FITCHBURG, MA — Things are looking a little less bright for criminals in Fitchburg.

JUNEAU, AK — Sitting in a classroom every day, eight hours for six weeks, staring at a computer screen, can be monotonous and mundane for even the most spirited, diligent workers.

YORK, PA — Heard anything a little funny on your police scanner lately?

ARKANSAS — The Arkansas Emergency Telephone Services Board voted this week to disburse $120,000 to set-up a statewide training program for emergency telephone personnel.

RALEIGH, NC — 911 phone operators save lives every day. They get police, fire, and ambulances to emergencies, and they can give vital medical instructions in the case of a heart attack or similar medical crisis.