Berthrine Chambers sits outside her Lauderdale Courts apartment, fresh out of jail. Her crime was calling 9-1-1 because she didn’t want to babysit her grandkids.

In this month’s feature Training Tactics post, PowerPhone CEO Chris Salafia discusses some important tips for managing emergency calls from children. My Daddy is hurting my Mommy! That was the title of an article that PowerPhone founder Phil Salafia wrote in 9-1-1 Magazine in October of 1998 and eleven years later were the exact same words spoken by a scared and...

PowerPhone offers training programs to help dispatchers handle suicide calls. A man frantically called his girlfriend’s home as he watched her on his webcam hang herself, sending the woman’s father racing downstairs to cut her down. Mohamed Hossain received a phone call about 9 a.m. Tuesday from his daughter’s boyfriend who told him that the 21-year-old...

The Kentucky State Police want everyone to be safe this Halloween and offer some safety tips for trick-or-treaters, parents, motorist, and homeowners.

Numerous calls to 911 from a woman desperate for help were lost in the system. Now city leaders are speaking up, and promising to find out what went wrong. Read the full story at: http://abclocal.go.com/ktrk/story?section=news/local&id=6799798