A UK ambulance service recently recieved adverse publicity following the death of a woman who fell 12 feet after their computerized call priority system failed to prioritize the call correctly. The prioritization system, which originates here in the U.S.A. was, it is claimed, not able to identify the woman’s situation as life-threatening. An investigation by a Sunday...

PowerPhone, Inc., a leader in emergency call handling solutions, believes that 911 Dispatchers Save Seconds … Seconds Save Lives!  PowerPhone is the driving force behind One Number…One Protocol™, the initiative to bring greater consistency and simplicity to public safety call-handling, particularly in situations such as motor vehicle accidents. Three Colorado...

When she first dialed 911, Denise Lee was screaming and crying hysterically, at times her voice reaching such a high pitch that the words are inaudible.

Police in Dinuba, California have released dispatch tapes from an accident that claimed the lives of eight people.

A judge’s ruling on key pieces of evidence, including controversial 911 calls, sets the stage for the upcoming murder trial of Michael King.

Police have released a 9-1-1 call made after an off-road vehicle overturned in an abandoned mine shaft in Arizona and trapped a man inside for nearly 2 hours.

A Raleigh, North Carolina man dialed 911 Sunday afternoon and calmly told a dispatcher to send an ambulance because he had just shot somebody in his house who would not get out, according to a 911 recording made public.