Ninety dispatchers attended "Protecting Law Enforcement Responders," taught by Deb King, in Amherst, MA last week. On Monday, February 22, and Tuesday, February 23, the Amherst, Massachusetts Public Safety Communications Center hosted 90 professionals from across the state at a training course aiming to help 911 Dispatchers better identify threats to Officers...

On Friday February 12, 2010, I had the pleasure of teaching PowerPhone’s Active Shooting Response (ASR) class at the Oxford, Massachusetts Police Department.  One of the students in the class asked why there have been so few females that have perpetrated these horrific crimes.  I advised her that in my experience and research, females have resorted to such violence,...

This week’s feature was written by PowerPhone’s Director of Training, Captain George Deuchar. Captain Deuchar has taught law enforcement dispatch training courses since 1995, and served as PowerPhone’s Director of Training since 2002.  As leader of PowerPhone’s Instructor Corps, Captain Deuchar has trained approximately 30,000 911 dispatchers in the...

Hartford, Connecticut became the first U.S. city to host PowerPhone’s latest course offering, The Dispatcher’s Role in Protecting Law Enforcement Responders™. The training, conducted October 5, was attended by thirty-five 911 dispatchers and call takers, representing more than a dozen municipalities across Massachusetts and Connecticut. Chris Salafia, PowerPhone...