Once again a major disaster has highlighted the growing use of social networking sites as the primary means of communicating in the aftermath of a crisis. Following the collapse of traditional channels of communication in Haiti, services like Twitter and Ushahidi have become the main source of contact and visual maps detailing aid and damage. Just as during the initial...

MetroSafe officials in Louisville say they are taking action after a news report uncovered a 911 operator’s Twitter account, called “funny911calls.”  It appears the employee, identified by MetroSafe as Meghan Atwood, was using the Twitter account while taking 911 calls, and posting call information and criticism of 911 callers online.       Watch...

Learn how to handle calls such as these by taking a PowerPhone Dispatcher Training Course! A text message and a calm dispatcher helped the Fort Bend County, Texas, Sheriff’s Office deputies locate a 28-year-old man who was kidnapped at gunpoint and forced inside the trunk of his car.     Click below to watch story

Follow PowerPhone on Twitter! Amid tweets about the weather and her pets, blogger Shellie Ross shocked many of her 5,000 followers with a message on Twitter they weren’t expecting to read.  Ross’ public announcement of her son’s death prompted both sympathy and anger from fellow bloggers, many of whom were so taken aback by the shocking announcement...

PowerPhone offers training programs to help dispatchers handle suicide calls. A man frantically called his girlfriend’s home as he watched her on his webcam hang herself, sending the woman’s father racing downstairs to cut her down. Mohamed Hossain received a phone call about 9 a.m. Tuesday from his daughter’s boyfriend who told him that the 21-year-old...