Once again a major disaster has highlighted the growing use of social networking sites as the primary means of communicating in the aftermath of a crisis. Following the collapse of traditional channels of communication in Haiti, services like Twitter and Ushahidi have become the main source of contact and visual maps detailing aid and damage. Just as during the initial...

The Nashville Metro Communications Center has launched a new campaign to get feedback from citizens.

As a growing number of states implement enhanced 911 laws dictating caller location details to emergency personnel, providers of the service continue to support the movement toward a national standard.

Fire Department dispatchers in Marion County, Indiana have been replaced by a single female voice, and that voice isn’t human. It comes from a computer, and some in the emergency service world say it’s better than a person.

Despite unprecedented advances in technology, law enforcement agencies still struggle to communicate with each other during high-speed chases that streak through several different cities or counties.

Canadian public safety experts view Canada as “late in the game” in adopting new rules for wireless 9-1-1 services compared to the U.S. and Europe, a study revealed.

The internet suffered a number of slowdowns as people the world over rushed to verify accounts of Michael Jackson’s death. Search giant Google confirmed to the BBC that when the news first broke it feared it was under attack. Millions of people who searched for the star’s name on Google News were greeted with an error page.